At Maazee.pk, we strive to ensure every customer is satisfied with their purchase. If you are not fully satisfied, please review our return and refund policy below:
1. Eligibility for Return
Returns are accepted only in the following cases:
- The product you received is different from what you ordered (e.g., incorrect size, color, or design).
- The product is damaged or defective upon delivery.
2. Conditions for Return
To qualify for a return, the following conditions must be met:
- The product must be unused, unwashed, and in its original condition with all tags and packaging intact.
- Return requests must be initiated within 7 days of receiving your order.
3. Non-Refundable Cases
We do not offer refunds or exchanges in the following situations:
- Change of mind after receiving the product.
- Incorrect size ordered by the customer.
- Damage caused by misuse or improper handling after delivery.
4. Return Process
To initiate a return, follow these steps:
- Contact our customer support at support@maazee.pk within 7 days of receiving the product.
- Provide your order number, photos of the product, and details of the issue.
- Once your return is approved, you will receive instructions on how to send the product back.
5. Return Shipping
- Customers are responsible for the return shipping costs unless the product received was incorrect or damaged.
- Ensure the product is securely packaged to avoid damage during transit.
6. Refund Processing
- Refunds will be processed within 7–10 business days after the returned product is inspected and approved.
- Refunds will be issued to the original payment method or as store credit, depending on your preference.
7. Contact Us
If you have any questions or concerns about your order or our return policy, please contact us:
- Email: support@maazee.pk
- Phone: +92 3707600530
- Website: https://maazee.pk
We value your trust and are committed to providing you with high-quality clothing and exceptional service.